The review process

Contact throughout the review process

During the review process, we’ll contact you at the Partner email. To ensure you receive our emails, add [email protected] to your allowed sender list in your email service provider’s settings.

What to expect from ShopBase when you submit your app

When you submit your app for approval, you will receive an email titled Thank you for submitting [your app name] to ShopBase. This submission confirmation email will include some frequently asked questions and your expected review date. When you receive this email, this means that your app is Pending Review.

How does the review process work?

Your app must pass two stages: the review stage and the conversation stage. During these stages, your app also passes through different states: Submitted, Draft, In Review, and Live. You can see these states in your app listing dashboard.

A diagram that shows how the app passes through the different states.

When you submit your public app for screening, it moves into the review stage. You receive an email titled Thank you for submitting [your app name] to ShopBase. When you receive this email, your app is marked as Submitted in your app listing dashboard.

If your app submission requires major changes, then it will be rejected. You receive an email titled Important: [Your app name] app review has been rejected that outlines the required changes you need to make before re-submitting the app for review. When you receive this email, your app is marked as Draft in your app listing dashboard. After you've made these changes to your app, you can resubmit your updated app through the Partner dashboard, at which point it will be screened as a new submission.

If your app submission requires minor changes, then it moves to the conversation stage. You receive an email titled Important: [Your app name] requires updates that outline the remaining changes you need to make. When you receive this email, your app is marked as In Review in your app listing dashboard. After you've updated your app, you can reply to that email so that your app can be reviewed again.

After you’ve made any necessary major changes to your app, and those changes have been reviewed, your app moves into the conversation stage. In this stage, you can communicate with us about your app through ZenDesk. We’ll also communicate the next steps for approval.

We’ll approve the app when we've made sure it meets all the ShopBase App Store requirements. You receive an email titled [Your app name] has been approved on ShopBase when your app has been approved. On receiving this email, your app is marked as Live in your app listing dashboard, and your app will appear on the ShopBase